New Office Protocols

To our Wonderful Patients,    

What a whirlwind the last 2 months have been! We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Thank you all for your patience with us during this time.  We are planning on slowly re-opening the office beginning this Monday, May 11, 202 with an all day office training on new protocols following CDC and ADA guidelines to keep you, your families, and us safe. 

Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable. The infection control procedures  we follow are at minimum those made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA)

We are re-opening with extreme caution and here are some of the changes you can expect when you come for a visit:


  1. In addition to our routine confirmations- the day prior to your appointment you will receive a Pre-Appointment Health Screening call– please be sure to take the call.   If a parent or guardian is accompanying you, they will need to have this Pre-Health Screening
  2. Waiting Room Social Distancing:
  1. CALL the office when you arrive and we will let you know when to come in. 
  2.  The number of people in the waiting room is limited
  3. We will text you a link to a Health Screening Survey to fill out prior to entering.  **If you do not have ability to text, we will bring you the form.
  4. Please wear a mask.  If a parent or guardian needs to come into the office, please ask them to wear a mask. 
  • We will notify you when to come in
      • we will take your temperature and use a pulseoximeter to check your oxygenation levels:  added level of screening for possible asymptomatic cases of the virus. 
    1. Patients are directed to use hand sanitizer when they arrive
    2. Cough/sneeze guards protect our front desk. 
    3. Only the patient is allowed in the treatment room, and only one guest/family member can wait in the reception area during appointment. 
    4. As always, if anyone is feeling unwell, we would be happy to reschedule the appointment. 

    In addition to our usual infection control protocols, our staff will be taking additional measures to keep you and us safe. 

    1. Each of us working at the office will have our temperatures taken daily and it will be logged.  All of us, including team members at the front desk, will be wearing masks while at work. 
    2. All of us providing your treatment will have the personal protective equipment recommended by our regulatory agencies- the CDC, OSHA and our national dental association (ADA). 
    3. All surfaces that may have been in contact with our patients will be sanitized after every patient leaves (door handles, the front desk counter, credit card machine etc.) 
    4. We have medical grade HEPA air purifiers throughout the office and operatories as an additional precaution for everyone’s safety. 

    Some of the above protocols go above what is currently being recommended by the CDC for dental offices during this time. Furthermore, the above changes are in addition to the standard precautions that have always been adhered to at our office. Historically, dental offices have been held to one of the highest standards of infection control. This I know will enable us to fully adapt and adhere to the more stringent protocols now in place.

    Again, we feel privileged that you trust us with your dental care, and I hope you trust us to provide an extremely safe environment in which to have that care.  Look for a call from us in the next few days to confirm upcoming appointments and reschedule those that had to be cancelled due to this pandemic.   We will be stronger.


    Drs Pamela and Marshall Baldassarre and our dedicated, wonderful staff